British Telecom has finally shown some empathy after thirty-one year old brunette Tracy Goodman’s “superfast” broadband was found to be only 20 Mb/s instead of the 120 Mb/s touted in the telecom giant’s marketing campaign . BT engineers in York apologised for the poor performance and said the promised bandwidth would be delivered “quicker than it takes to understand our terms and conditions”. Good luck with that one, Trace.